Coleman Reviews

They can't cancel after 30/60 minutes. Ordering on the weekend, you're stuck. You will get whatever you order with no ability to get customer support. Might be good products, but horrible place to order from.

I purchased a camping stove from the coleman website directly and I found a better price the next morning (sale popped up for early memorial day). Coleman won't let you cancel because they say their shipping goes out so fast but it's been over a day and still hasn't shipped. They also don't price match so I'm stuck losing out because they make you pay return shipping. Do yourself a favor and if you want their products buy from someone like REI with better customer service. If someone from coleman sees this all I ask is for a price match on the discount for your $230 camping stove i purchased.

I called Coleman Customer Service to get some advice on an extension for my tent and was greeted by a particularly unfriendly and unhelpful lady. I tried to ask her for suggestions as they don't make one specifically but it just felt like she wanted to get off the phone as quickly as possible. Just a no we don't sell that and no I don't have any suggestions. I'm quite a friendly person myself and run a company that expects their employees to be friendly and helpful. Personally I think customer service team members should have communication skills and at least try to be friendly. Oh well back to traipsing the internet then!

The ONLY reason they get a star is because it is the lowest possible rating. I bought a Coleman Go Kart KT196. The engine stopped working the next day after purchasing. I was promised they would fix the issue by replacing the engine. Two and a half months later I'm still waiting. It's been over a month since they last answered me. I would not recommend any of their go karts to anyone.

Remarkably terrible customer service. Have no idea if their products work, since what was shipped to us wasn't a tent at all. It's been a month dealing with trying to get this done. Told several times the tent is on the way, then told they can't, then told it's on the way. OK. Lemme know if you all want to get this figured out. Leaving negative reviews everywhere I can find until this gets sorted.

Oh, and your chat support is absolute garbage. The people working that are gaming your system and not helping people.

Chat support agents Myrryll Joy, Ryan Jay and Deniece Anne are some of your employees who are gaming this system. Sat waiting for a response from Deniece Anne for 30 minutes, then she disconnected, then Myrryll joined and disconnected after 3 minutes. Got Myrryl again on my 4th draw. She just disconnected me. Cool.

This was supposed to be a wedding gift, so my family, and her family and the people who gave the gift will all be weighing in on this. What the heck Coleman, get it together...

Ticket: 26811349

Update: Myrryl is the rudest customer service rep I've ever dealt with. She purposely tried to make me feel stupid, used all caps when she was frustrated, and just needs better training. Please look through our logs. She's arguing with me about a situation that is already resolved. You all should be embarrassed having someone like that represent you.

Remarkably terrible customer service. Have no idea if their products work, since what was shipped to us wasn't a tent at all. It's been a month dealing with trying to get this done. Told several times the tent is on the way, then told they can't, then told it's on the way. OK. Lemme know if you all want to get this figured out. Leaving negative reviews everywhere I can find until this gets sorted.

Oh, and your chat support is absolute garbage. The people working that are gaming your system and not helping people.

Chat support agents Myrryll Joy, Ryan Jay and Deniece Anne are some of your employees who are gaming this system. Sat waiting for a response from Deniece Anne for 30 minutes, then she disconnected, then Myrryll joined and disconnected after 3 minutes. Got Myrryl again on my 4th draw. She just disconnected me. Cool.

This was supposed to be a wedding gift, so my family, and her family and the people who gave the gift will all be weighing in on this. What the heck Coleman, get it together...

Ticket: 26811349

Update: Myrryl is the rudest customer service rep I've ever dealt with. She purposely tried to make me feel stupid, used all caps when she was frustrated, and just needs better training. Please look through our logs. She's arguing with me about a situation that is already resolved. You all should be embarrassed having someone like that represent you.

This started back in May 2020. I received a lantern DIRECT from The Coleman Co. A Model 639C Upon opening the box there was NO Bail Handle included. I contacted the Coleman Co. Direct. It took ONE MONTH for a reply! They asked for photos. I immediately sent photos along with a copy of my invoice as requested. NO RESPONSE! Another month goes by. I get a response from JACOB O. Who advised that I never sent the photos. WOW! To this date 07/July/2020. STILL NO RESOLVE! This isn't the same Coleman CO. I grew up with! NOT ACCEPTABLE! I still have a lantern with no Bail handle (Carry Handle) Get it together Coleman Co! A rating of 1 is even too good! We need a NEGATIVE numbers scale! Thanks for NOTHING Coleman Co. Mr. Coleman is rolling in his grave! This review is 100% Honest! I have supporting documentation!

Bought two chairs in SA whilst doing the big lap, 8 weeks later the stitching is gone. Called Coleman and the best the can say is go back to SA. Grey Nomads beware, best to buy a brand like BCF or Anaconda

Bought this for a upcoming trip so I haven't used it a lot yet. But from the short tests I did it is great. Easy to fold, and comfortable.. nice american product!

I use their inverters on Canbat batteries for camping trucks and other similar application. They work great together!